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TicketWorks
TicketWorks has been connecting
audiences with events since 1995. We are committed to making event
attendance easy and enjoyable. We partner with arts and entertainment
producers who strive to provide the very best experience -- and value
-- for their audiences. From buying a ticket right up to the final
encore.
Our pledge to you is very simple: we are here to provide you with
an optimal ticket purchasing experience. We'll make sure you have
the information you need to quickly and conveniently purchase tickets
to events that we handle. If we can't answer a question you have about
an event on-sale at TicketWorks, we'll research the answer and get
back to you!
Please note that all sales are final; all tickets and convenience
fees are non-refundable and non-exchangeable, unless otherwise indicated
by policies set individually by our event producers. The purchase
of tickets at TicketWorks or ticketworks.com constitutes acceptance
of this policy.
Delivery of Your Order
When you place
an order at TicketWorks you will be asked if you wish to have your
order mailed to you via USPS Mail or held at the venue for Will Call
pick-up.
Orders placed for USPS Mail delivery are normally shipped within 24-48
hours. Please allow 10 days to receive your order by USPS mail.
We do not mail
first class orders during the last 10 days before an event, but
instead will send your order to the venue for "Will Call" pick-up.
To claim your tickets at Will Call, you must present a copy of your email
order confirmation, the credit card used to purchase tickets and a photo I.D. of the card holder. Will Call tickets are released ONLY to the card holder associated with the order. Ticket pick-up by any alternate person is strictly prohibited.
If you have any questions regarding the status of your order or
any charge that we have made to your credit card account, please
contact Customer Service at 612-343-3390. You may also contact us
via email at info@ticketworks.com.
We are always happy to verify any information regarding your order
or payment.
Working With Us
TicketWorks
handles a wide spectrum of ticketing and registration services for
a vast array of venues -- from small cabarets to large outdoor festivals;
from small business meetings to national conventions. You can rely
on TicketWorks to provide you and your customers with convenient and
dependable event services.
E-mail an Account Executive
for information about using our services.
Your Privacy
Your
privacy is very important to us. Your name and address will be used
to complete your payment and to deliver your order. We may share your
contact information with the organization that produces the event
to which you have purchased tickets. That producing organization may
include your address on their mailings so that you can be informed
about their activities. If you do not wish to have your information
shared in this manner, simply inform us at the time you place your
order. You may inform your TicketWorks telephone reservationist or
check the appropriate option in our online ticket ordering. We will
not sell nor share your address or other information with any other
party.
If
you sign up or “subscribe” to receive information and
event "t-mail" on our optional notification lists, we
will send information to you about events, tickets and merchandise
that are on-sale at TicketWorks, and you will be automatically eligible
for any ticket give-aways which are in effect. We may, from time
to time, also send you notices about other products and services
that may be of interest to our shoppers. In such cases, we simply
will be passing along paid advertisements that we feel may be of
interest to you, based on your request-for-information profile.
Only we will contact you with this information; we will not make
your contact information available to any other party or advertising
lists. You may "unsubscribe" from our service or change
your request-for-information profile at any time you choose. We
are real people, interested in your real-time experience at TicketWorks.
Please e-mail the Founder, John
Work, whenever you have a comment or suggestion. Really!
-- He wants to know what you think.
If
you have any concern about notices you receive from us, or wish
to personally communicate with us about your online experience at
our site, please contact Customer Service at 612-343-3390. You may
also contact us via email at info@ticketworks.com.
Security
Our
order pages are secured using industry-standard encryption with Secure
Sockets Layer (SSL). This technology ensures that your personal information
is seen only by you, its intended recipient, and not anyone in-between.
Depending on your browser's capability and settings, our order pages employ either AES encryption with 256-bit
keys (the standard used by the U.S. Government to secure "Top Secret"-level
sensitive information) or RC4 encryption with 128-bit keys. For further
reading about SSL and encryption, see this
page.
Cancellations and Refunds
Normally, all purchases
are not exchangeable nor refundable due to contractual arrangements
with our event producers. In the rare event that a performance or
meeting can not take place due to reasons beyond the producer's control,
ticket purchases are refunded automatically to the credit card used
to place each ticket order.
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